FIXWIL PRIVACY POLICY (GDPR-ALIGNED)

Last updated: 1/6/2026

1. Who We Are (Data Controller)

FixWil is a digital marketplace platform.

For the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, FixWil is the data controller of your personal data.

2. Lawful Basis for Processing (GDPR Article 6)

We process personal data only where we have a lawful basis, including:

• Performance of a contract – to provide marketplace services, process bookings, orders, and payments

• Legal obligation – to comply with regulatory or legal requirements

• Legitimate interests – to operate, improve, and secure the platform

• Consent – for marketing communications and non-essential cookies

3. Personal Data We Collect

a) Identity & Contact Data

• Name

• Email address

• Phone number

• Address or location data

b) Account & Transaction Data

• Profile details

• Listings, bookings, orders, messages

• Payment status (payments are processed by third-party providers)

c) Technical & Usage Data

• IP address

• Device and browser information

• Log files and usage analytics

4. How We Use Your Data

We use your data to:

• Provide and manage the FixWil marketplace

• Enable interactions between customers, providers, and sellers

• Process transactions and communications

• Improve platform performance and security

• Prevent fraud and misuse

• Meet legal and regulatory obligations

5. Data Sharing

We may share data with:

• Payment processors

• Hosting and analytics providers

• Notification and communication services

• Regulatory or legal authorities where required

All third parties are contractually required to comply with GDPR and protect your data.

We do not sell personal data.

6. International Transfers

If data is transferred outside the UK/EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

7. Data Retention

We retain personal data only as long as necessary for:

• Service provision

• Legal compliance

• Dispute resolution

8. Your GDPR Rights

You have the right to:

• Access your personal data

• Rectify inaccurate data

• Request erasure (“right to be forgotten”)

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

Requests can be made via FixWil support.

9. Security

We implement appropriate technical and organisational measures to protect personal data. No system can be guaranteed 100% secure.

10. Changes

We may update this policy. Changes will be published on the platform.

 FIXWIL TERMS & CONDITIONS (MATCHING PRIVACY POLICY)